At Arqe Oy ("Arqe", "we", "our"), we respect your privacy. This policy explains how we
handle personal data when you visit our website or use our services.
1. Controller
Arqe Oy
Isokaari 7 A 9, 00200 Helsinki, Finland
Email: dpo@arqe.io
2. What data we collect
Company data
Our services mainly process company-related data, such as business identifiers, energy
usage, and accounting information. This type of data is not considered personal data.
Personal data
We also process limited personal data of customer representatives, such as:
- Name and contact details
-
User accounts and authorisations to third-party systems (e.g. Fingrid, Procountor, and
similar integrations)
- Basic information related to account creation and service use
Website visitors
Our website currently uses only essential cookies. In the future, we may also use
analytics or similar tools to improve our services. If we do, we will update this policy
and ask for consent where required.
3. Why we use your data
We process data for the following purposes:
- To provide and improve our services
- To communicate with customer representatives
- To comply with legal and regulatory obligations
- For internal business purposes such as security and service development
4. Data storage and sharing
-
We do not share customer or company data with third parties except when it is
necessary to deliver our services or to meet legal obligations.
- Data is stored securely within the EU/EEA.
-
Access is restricted to authorised team members and trusted service providers (such as
cloud hosting or accounting platforms).
- If data is transferred outside the EU/EEA, adequate safeguards will be applied.
- Data is kept only as long as necessary for the purposes described above.
5. Your rights
You have the right to request access, correction, deletion, restriction, and portability
of your personal data, and to object to processing in certain cases.
To exercise your rights, please contact us at dpo@arqe.io.
If you are not satisfied, you may also contact the Office of the Data Protection
Ombudsman (Tietosuojavaltuutetun toimisto) in Finland.